ggvip's Privacy Policy
Your personal information is our top priority. Read this policy to learn in detail how ggvip collects, uses, and protects your information.
Introduction and Scope
ggvip ("we", "our", "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. Protecting your privacy is one of our core responsibilities. This privacy policy describes what types of information we collect, how it is used, who it is shared with, and what protections are provided regarding your rights and choices.
By using the ggvip website, registering an account, or using any of our services, you will be considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our platform and contact us via live chat.
This policy may change from time to time. We will make reasonable efforts to notify you of any significant changes. The latest version will always be available on this page.
What Information We Collect
ggvip collects information from you through various methods. The types of information collected are described in detail below:
Personal Identification Information
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Residential address
- Occupation and income information (to ensure responsible gaming)
Financial Information
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Technical and Device Information
- IP address and geographic location
- Browser type and version
- Device identity (operating system, model)
- Cookie and session data
- Site access time and duration
Gaming Activity Information
- Play history and results
- Bet amounts and frequency
- Preferred games and categories
- Bonus usage records
- Login and logout times
Purpose of Information Use
Account management and identity verification
We use your personal information to create, maintain, and secure your account. ggvip verifies identity under the KYC (Know Your Customer) process to prevent unauthorized access and fraud. Age verification (confirming 21+) is part of this process.
Financial transaction processing
Financial information is used to correctly process deposit and withdrawal requests. This information is essential for confirming transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and for detecting fraudulent activity.
Customer service and support
Our 24/7 Bengali live chat service uses your account and transaction information to provide you with fast and effective assistance. This information is needed to resolve your questions and complaints.
Ensuring responsible gaming
By analyzing gaming activity information, we can identify problematic gaming behavior and intervene in a timely manner. This is part of our commitment to player protection.
Platform improvement and personalization
By analyzing technical data and usage patterns, we improve the quality of the platform, add new features, and make your experience more relevant.
Fulfilling legal obligations
Storing and using certain information to comply with Anti-Money Laundering (AML) regulations and other applicable legal requirements is legally mandatory.
Cookies and Tracking Technologies
The ggvip website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform.
Essential Cookies
Required for the core functionality of the site. They maintain login sessions and ensure security. These cookies cannot be disabled.
Analytics Cookies
Used to analyze user behavior and help improve the platform. These cookies collect information anonymously.
Preference Cookies
Used to remember your preferences and settings (such as language and theme). These ensure your personalized experience.
You can control or delete most cookies by changing your browser settings. Keep in mind that disabling cookies may prevent some important features of the site from working properly.
Information Sharing and Disclosure
ggvip never sells your personal information to third parties. However, some information may be disclosed in the following circumstances:
1. Payment Processing Partners
To complete transactions, we share necessary financial information with bKash, Nagad, Rocket, Upay, and banking partners. These partners follow their own privacy policies and are contractually bound to comply with the privacy standards set by ggvip.
2. Technology and Service Providers
We work with trusted technology service providers to operate the platform. This includes game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These providers receive only the minimum information necessary for the purpose of providing services.
3. Legal Authorities
In response to valid legal instructions, court orders, or requests from government authorities, we may be legally required to provide information. In these situations, we always provide only the minimum necessary information.
4. Fraud Prevention
Limited information may be shared with security agencies or other platforms to detect and prevent fraudulent activity, money laundering, or other illegal conduct.
Data Security Measures
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewall and intrusion detection systems are continuously active.
Access Control
Only authorized staff have access to information, and only to the extent necessary.
Regular Audits
Security measures are regularly reviewed and improved.
ggvip follows industry-leading standards to protect your information. However, no method on the internet is 100% secure. For this reason, we ask you to keep your account password private, never share it with third parties, and immediately notify us via live chat if you notice any suspicious activity.
Data Retention Period
ggvip retains your information for as long as it is necessary or legally required. Retention periods vary for different types of information:
Active Account Information
All information is retained while your account is active. Even after an account is closed, some information must be retained for a specified period due to legal obligations.
Financial Transaction Records
Under international financial regulations, retaining financial transaction records for a minimum of five years is legally required. After this period, these records are securely deleted.
Marketing Communication Information
If you do not wish to receive marketing communications, you can let us know at any time via our live chat. Marketing communications will be stopped as quickly as possible after your request is received.
Your Rights and Choices
You have the following rights regarding your personal information. To exercise these rights, contact us via live chat or email:
Right to access information
You may request to know what information we hold about you. We will provide that information within a reasonable time following your request.
Right to correct information
If there are any errors or inaccuracies in your information, you may request a correction. We will update it as quickly as possible.
Right to delete information
In certain circumstances, you may request the deletion of your information. However, some information may not be possible to delete due to legal obligations.
Right to data portability
You may request to receive the information you have provided in a structured, machine-readable format.
Right to object to processing
You may object to the use of your information for marketing purposes. After receiving this objection, we will stop using your information for that purpose.
Right to restrict processing
In certain circumstances, you may request that the processing of your information be restricted, such as while the accuracy of the information is being verified.
Protection of Minors
ggvip strictly provides services only to adults aged 21 and above. We do not knowingly collect or process the personal information of any minor.
An age verification process is applied at the time of account registration. If we believe an account is being operated by a minor, we will immediately close that account and delete all related information.
If a parent or guardian believes their child has provided information on our platform, please contact us immediately via live chat.
Policy Changes and Updates
ggvip may update this privacy policy from time to time. This may happen for the following reasons:
- To keep up with changes in laws or regulations
- Due to the introduction of new services or technologies
- Due to changes in our business operations
- To improve security standards
For significant changes, we will post a notice on the site and update the "Last Updated" date of the revised policy. By continuing to use ggvip's services, you will be considered to have agreed to the revised policy.
We recommend visiting this page regularly to stay informed about the latest policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, contact us through the following:
Live Chat Support
Live chat support in Bengali is available 24/7. For any urgent privacy-related requests, live chat is the fastest channel.
Click the chat button at the bottom right of the site.
Email Contact
For detailed privacy-related requests or complaints, email us at:
Responses to emails may take up to 48 hours.
For more information, visit our FAQ page, Terms & Conditions and Responsible Gaming page.